Quick answers about how the platform works. For a specific case, use Help & contact.
How do I pay a seller?
Pont du Commerce connects buyers and sellers. For an item, you pay the seller directly (TMoney, Flooz, cashwhatever you agree). The platform does not collect those peer-to-peer payments. When possible, prefer paying after you receive the product.
Can the platform receive money on my behalf?
Not for private purchases: you pay the seller directly. Be wary of anyone asking you to transfer money to Pont du Commerce for a specific product.
How can I meet a seller safely?
Prefer a busy public place, avoid large upfront payments to strangers, and keep a written trace on WhatsApp when possible. For a local sale, the seller should be able to bring the product to the agreed meetup point.
Who should travel with the product?
In the same locality, the seller is expected to travel with the product and agree a public meetup point (a safe, neutral handover) with you. The buyer should not be the only one making the full trip to pick the item up at the sellers place. As a buyer, you choose: you can go to the agreed place, or ask the seller to meet you there with the item.
How do returns work?
Each seller states on the listing whether returns are accepted (none, defect only, 7 or 14 days). Refunds are arranged between you and the seller — Pont du Commerce does not collect product payments. For disputes, use internal messaging then Report a problem.
Should I pay before receiving the product?
For your safety we recommend pay-on-delivery or paying after seeing the product in a public place. Agree on amount and payment method (cash, TMoney, Flooz) in internal messaging before the meetup.
The product does not suit me after delivery — what now?
Check the return policy on the listing first. Contact the seller via internal messaging. If you disagree, report the issue from Messages — admin can review history and decide. Pont du Commerce does not refund automatically.
The seller removed the listing — can I still report?
Yes, if you messaged the seller on the site. Open Messages, find the thread and click Report a problem. Even hidden or removed listings keep message history as proof.
How do I report a problem?
Use the report button on the listing or write via Help & contact with the listing link and a screenshot if helpful.
How do I contact a seller?
Use the Message button on the listing or internal messaging (Messages menu). You get an email when the seller replies. Do not ask for the seller's WhatsApp — conversations stay on the site for your safety and disputes.
What is the shop subscription for?
It keeps your shop visible and active beyond the trial. Amount and duration are shown in your Subscription area.
How do I pay my subscription?
In Subscription, request renewal for your code, pay to the official TMoney/Flooz numbers shown, then open WhatsApp: replace {OPERATOR_REFERENCE} with your full operator reference before sending. Validation within 24 to 48 business hours.